Remote Support Guidance

The UEA Conditions of Computer Use must be followed.

  • Contact with the IT Advisor should be maintained at all times during the session, either by telephone or chat.
  • If you are unable to maintain telephone or chat contact then the session will be ended by the IT Advisor and all screensharing or access will cease.

    • Please ensure you close any open windows which have personal or confidential information.

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    BeyondTrust Remote Support